![]() ![]() You can download the message logs from the same section. You can see all messages sent and received under "SMS to Chat" tab.ĩ. ![]() In the below example, we are linking the text HappyFox Chat to web page and so we are adding it as ( 4. Now next to that, add the url in round braces ( ). When marked as complete, the message will be shown under History section.Ĩ. In the below example, we are linking the text HappyFox Chat and so we have entered it as HappyFox Chat within the square braces. When you accept the message, you'll be directed to the Messages section with the SMS content.ĥ. You can assign the chat to another agent.Ħ. You can also use canned responses to reply to the SMS.ħ. When there is an incoming SMS from customer, agents will get a notification as shown below.Ĥ. Enter customer's number on the field provided on left bottom of the page under "Messages" section and hit enter.ģ. If you have multiple numbers, set up outbound messaging number from which you/your agents will send SMS to the customer.Ģ. How can agents send and receive a message?ġ. When the account balance becomes $0, your SMS account will be suspended. You will get email alerts when your balance goes below $20.Ĥ. If you have not turned on “Enable auto refill” setting, you can just click "Add Funds".ģ. You can enter the amount you want to auto-credit, when the balance goes below certain amount. You can enable the “Enable auto refill” setting, to auto credit funds from your card. How do I recharge when the sms-chat account's balance is low?ġ. You can download the tariff from "download tariff” link on the SMS section. You would need to add a minimum of 20$.ģ. You can use your existing credit card or add a new card to add funds. Add funds to this phone number just like you would do to your mobile network service provider to send and receive messages.Ģ. Name your phone number and click "Finish".ġ. Click on Chat routing from the main menu. Login to HappyFox Chat account with Admin's credentials. If all the agents are carrying the same load then chat will be assigned to a random agent. Popular app integrations: There’s a difference between having help desk support software and. ![]() Make sure the provider you choose offers relevant integrations with other customer support tools. Pick a number and click "Select number and continue".Ĥ. The incoming chat request will be auto-assigned to a particular agent based on LOAD (no of chats he/she is attending). Happyfox chat dont load floating widget manual This will help prevent the need for manual updates and entries by streamlining data across the board. Note: You can get phone numbers of US, UK and Canada.ģ. You can search and choose a number based on your preference. Click "Search for available numbers" after entering your preferences. Click on SMS to CHAT from the main menu.Ģ. How to set up SMS-Chat feature? Get a phone numberġ. You can buy phone numbers of United States, United Kingdom and Canada only. Feature available on Growth, Scale and Scale plus plans. ![]()
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